Happy Employers, Happy Employees >
Our Differences are the Difference >
Flex Card Options >
Tax Saving Examples >
Why myCafeteriaPlan >
Types of Plans >
Who can sponsor or participate in myCafeteriaPlan? >
When can I start a reimbursement plan for my company? >
Required Plan Documents >


Happy Employees, Happy Employers.

Our core belief in strong customer service has generated happy employees and happy employers for over 30 years.

But don’t take our word for it…

Our most recent client survey results confirm that BusinessPlans continues to be recognized by our clients for our commitment to outstanding customer service. Our clients attribute these high scores to our designated account representatives, fast claim turnaround and no phone queue customer service support structure.

What do our high scores mean to you?

In a word, value!  Having happy participants is more than just a nice perk, it actually equates to direct financial benefits to the employer.  Your business will see the difference because our solution:

  • Increases your plan participation = saving money on payroll taxes
  • Reduces the number of issues your team has to resolve
  • Saves time your team spends resolving issues
  • Saves time by not having to navigate a phone maze
  • Maintains compliance by getting the right answer the first time
  • And more…

Our Differences Are The Difference

No Phone Queues or Phone Mazes…ever!

We hate phone mazes and if you select our firm, you and your participants will never wait in a support phone queue again.  All calls are answered live by our friendly support team in Miamisburg, Ohio – eliminating wasted time and frustration.  At BusinessPlans, our mission is “Happy Employees, Happy Employers” and we don’t think anyone can be happy when they are stuck in a phone queue.

Support | Designated & Certified Account Representative

Maintaining happy employees and happy employers requires top-notch customer service.  We’ve designed our customer service process with you and your employees in mind.   As an added bonus, all our customer service is based in the USA at our Miamisburg, Ohio office.

  • Employer Support:  Your account will be assigned to a certified Account Representative.  Your Account Representative will be responsible for managing all the administrative functions of your account.  If your HR team needs to reach your Account Representative, simply give them a call or send them an email.
  • Participant Support:  Participants can reach live Customer Service Representatives from 8am-8pm Eastern through phone, email, online and our mobile App.

One Platform | One Card

HSA, Health FSA, Limited FSA, HRA, Dependent Daycare, and Transit/Parking accounts are fully integrated on one platform and one flex card.  Our combined single platform keeps all your pre-tax account records in one place eliminating the need for you and your employees to manage multiple databases, logins and cards.

Quick Turnaround Time | Less Than One Business Day!

At BusinessPlans, we are dedicated to a less than one business day response to any inquiry.  The result?  Phone calls are answered promptly, claims are processed at lightning speed, letters mail timely, files are processed promptly and your questions are answered when you need them answered!

Fees | All Inclusive & Per Participating Employee  

We don’t nickel and dime our clients.  Our fees are all-inclusive; it’s as simple as that.  We have no renewal fees, no direct deposit fees, no electronic file fees, anything else our competition dreams up as an add-on expense.  Also, our pre-tax administration charge is per participant, not per account.  That saves you money because if a participant is enrolled in one pre-tax account or four, only one monthly administration fee applies.  And should a participant only enroll in an HSA plan, we discount their rate.

Self Service is an option.  NEVER a requirement!

Other companies fail to mention how much work they expect YOUR team to complete.  If you haven’t asked what your team’s role will be in managing the database, importing files and renewing plan records, you probably should.  At BusinessPlans, we make it easy to self-service, but we NEVER require it.  We simply ask you to send us your data and we take it from there.

We Listen & Adjust to Our Client’s Needs

At BusinessPlans, we avoid the typical “one size fits all” approach to client support.   With clients ranging from a handful of employees to over 25,000 employees, we understand that your needs and challenges are unique.  Need something outside of the box?  Just ask.  We’ll do our best to make it work.

Taking Work Off Your Plate

We firmly believe that outsourcing should take work off your plate, not add to it.  All our processes are designed to support that goal. Understanding what services are included in our pricing and what your team will NOT have to manage is paramount. When comparing price, be sure to include all add-on fees and the cost of additional time and resources required from you.


BusinessPlans The Other Guys
Assigned Account Representative Maybe?
No Phone Queue Support Structure Better Ask
Support, Design and Process Import Feeds Completed by BusinessPlans Likely Your Job…
Reconcile File Discrepancies Completed by BusinessPlans
Likely Your Job…
Renew Plan Records in Database Completed by BusinessPlans
Likely Your Job…
Certified Representatives Maybe?
Employer & Member Portal Maybe?
Online enrollment Available? Maybe?
Annual Renewal Fee Never! Better Ask
Fee Based on # of Participants or Accounts Participants Better Ask
Customizable Educational Items Better Ask
Non-Discrimination Testing That’s extra
Stackable Multi-Account Flex Cards Maybe?
Monthly Flex Card Fee? Never! Better Ask
Form 5500 Assistance Better Ask
Rx Only Flex Card Feature Better Ask
Claim Feeds Available? That’s extra
Compliance Support That’s extra
HSA, FSA, HRA & QTP Access in one portal? Better Ask


Worry-Free Administration

myCafeteriaPlan is dedicated to providing you administrative relief from your plan’s set‐up through day‐to‐day administration to year-end testing. We will help keep your plan compliant, your employees happy, and your year‐end smooth.  We take care of the details and allow you to be as involved or uninvolved as you choose to be in your plan administration.

Our user-friendly website,, provides you and your participants full access to online account information.  Regardless of your role or task – what you need is just a click away!

Participants can check account balances, submit claims, request help from our certified support team and much more.

Employers can stay up-to-date with their account records, add new members and access reports 24/7.  Our on-demand reports are exportable in multiple formats and automatically generate to help you track your pre‐tax benefits.

We offer two Flex Card options to meet your organization’s unique needs:

Standard Flex Card – Our standard flex card can be used at medical, dental, daycare and other eligible vendors and is pre-loaded with your plan’s co-pays for auto-validation. Though the use of our Standard debit card significantly reduces the number of claim reimbursement requests, there will always be transactions that cannot be automatically validated as an IRS approved expense. You can be assured that myCafeteriaPlan will take the appropriate steps to meet IRS guidelines and request necessary documentation from your participants, all the while keeping the convenience of your employees in mind.

Rx Only Flex Card – Want to avoid the receipt request process completely?  Then consider our “Rx Only” flex card.  This option ensures all flex card transactions are limited to pharmacy items and ensures 100% of transactions are auto-validated.  This means your participants avoid the receipt request process while complying with IRS regulations.  With our Rx Only card, participants pay for their prescriptions with the Rx Only flex card and submit all other non-prescription claims for reimbursement.

What are the Benefits of Sponsoring a Reimbursement Plan?

There are several significant benefits to sponsoring a reimbursement plan. They include:

  • Tax Savings for Your Company
  • Savings for Your Employees
  • Offering a Stronger Benefit Program

Tax Savings for Your Company

In any reimbursement plan, all contributions made by the employer are non-taxable dollars. This saves your company a significant amount in Federal, FICA, FUTA, Workers’ Compensation and some State income taxes.

For example, a company with 50 cafeteria plan participants might save:


Expenses Before Cafeteria Plan Expenses After Cafeteria Plan
Annual Payroll $1,500,000 $1,500,000
Employee (EE) Paid Medical Premiums $0 -$75,000
EE Before Tax Medical Expenses $0 -$50,000
EE Before Tax Dependent Care Expenses $0 -$25,000
Taxable Payroll $1,500,000 $1,350,000
FICA Taxes (7.65%) $114,750 $103,275
Annual Savings $0 $11,475


Savings for Your Employees

Any contributions made to a reimbursement plan by the employer are non-taxable dollars to the employee as well. These amounts are a substantial benefit to employees for medical, dependent daycare, and transportation expenses. However, with a Cafeteria Plan, your employees save an additional amount in Federal, FICA, and some State taxes.

For example, an employee with a moderate income might save:


Income Before Cafeteria Plan Income After Cafeteria Plan
Adjusted Monthly Salary $3,000 $3,000
Before-Tax Medical Expenses $0 -$100
Before-Tax Dependent Care Expenses $0 -$300
Taxable Salary $3,000 $2,600
Taxes-Federal & Social Security (Est 25%) -$750 -$650
After-Tax Medical Expenses -$100 $0
After-Tax Dependent Care Expenses -$300 $0
Net Monthly Salary $1,850 $1,950
Monthly Savings $0 $100
Yearly Savings $0 $1,200 per year


Offering a Stronger Benefit Program

An attractive and comprehensive benefits package can be an invaluable aid to your company. Not only does it increase employee satisfaction, in turn improving employee productivity, it can substantially decrease hiring and training costs by lowering turnover and increasing company loyalty.

For more information on how to show the true value of your employees’ total compensation package to them, visit myBenefitStatements.

Working Together with myCafeteriaPlan

Your clients count on you, as their advisor, to provide top-quality products and services. myCafeteriaPlan can assist you by administering a variety of reimbursement and assistance programs.

Online Services

myCafeteriaPlan’s comprehensive website enables 24-hour access for both employer and employee account management and reporting. In addition, it provides customized downloadable forms, answers to frequently asked questions (FAQ), and detailed information about cafeteria plan rules and claim submission.

Fast Response

Whether solving a problem or simply processing claims, myCafeteriaPlan measures response times in minutes or hours, not days. We’re committed to responding to each inquiry promptly.

Traditional or Flex Card Administration

Our services provide you and your clients with “Options” (e.g. traditional or flex card administration, 125 plan, 105 plan, 132 plan, weekly or bi-weekly reimbursements, document only, document and administration, customized employee educational materials, check reimbursement, direct deposit reimbursement, and more.). This way, employees can either pay up-front for medical expenses with their flex card at qualified locations – thus eliminating their out-of-pocket expense – or submit claims for reimbursement after they are incurred. With either option, myCafeteriaPlan handles all claims directly, so your company is free from paperwork hassles.

Full IRS Compliance

In order to protect your company’s interests, myCafeteriaPlan guarantees a thorough review of each claim submitted to ensure full IRS compliance. Skilled adjudicators process each submission and contact the employee with any questions, allowing your company to have complete confidence that the administration of your plan is IRS compliant and eliminating the possibility of costly fines and/or termination of the plan.

Types of Plans

As a licensed Third Party Administrator (TPA), we help reduce your client's workload by processing claims, record-keeping, and maintenance of their reimbursement plan. Call today for more information about pre-tax plans at (800) 865-6543.

Flexible Spending Accounts (FSA)

Flexible Spending Accounts (FSA)

A Cafeteria Plan is a reimbursement plan governed by IRS Section 125 which allows employees to contribute a certain amount of their gross income to a designated account or accounts before taxes are calculated.

Learn More

Health Savings Account (HSA)

Health Savings Account (HSA)

Health savings accounts are tax favored accounts that can be contributed to by or on behalf of “eligible individuals” covered by certain high deductible health plans (HDHPs) to pay for certain medical expenses of eligible individuals and their spouses and/or tax dependents.

Learn More

Health Reimbursement Arrangement (HRA)

Health Reimbursement Arrangement (HRA)

An HRA is a type of Medical Reimbursement Plan (MRP) that allows the employer to contribute tax-free dollars to a designated employee account or accounts. These accounts are for employee reimbursement of out-of-pocket medical expenses (including some insurance premiums and deductibles).

Learn More

Qualified Transportation Plans (QTP)

Qualified Transportation Plans (QTP)

A Qualified Transportation Plan (QTP) is a reimbursement plan governed by IRS Section 132 that allows employees to contribute a certain amount of their gross income to a designated account or accounts before taxes are calculated. These accounts are for specified transportation and parking expenses for commuters.

Learn More

Medical Reimbursement Plan (MRP)

Medical Reimbursement Plan (MRP)

A medical reimbursement plan or MRP is an employer-funded health plan that reimburses employees, their spouses, and dependents for certain medical care expenses not covered through any other health plan. An MRP is very similar to an HRA. However, unlike the HRA, an MRP does not establish employee accounts and therefore does not allow participants to carry over unused benefits to subsequent plan years.

Learn More

Who Can Sponsor or Participate in a Plan?

Virtually any company can sponsor a plan for its employees, regardless of size. Eligible companies include:

  • “S” or “C” Corporations
  • Partnerships
  • Non-Profit Organizations
  • Government Entities
  • Limited Liability Companies (LLC)
  • Limited Partnerships (LLP)
  • Sole Proprietorships

However, there are some IRS restrictions on who is eligible to participate in the plan. Only employees of the plan sponsor (company) can participate. Non-eligible individuals include:

  • Self-Employed Individuals
  • Partners
  • A “More-Than-2%” Shareholder in an “S” Corporation
  • Owners of “C” Corporations, unless they elect no more than 25% of total plan contributions
  • Members of an LLC

When can I start a reimbursement plan for my company?


As a plan sponsor, you can choose to begin your reimbursement plan at any time. You can also establish any 12-month period you choose as the plan year. For example, you could maintain a calendar-year (January – December) plan year, or align the plan with the school year (September – August).

Since it is most often preferable to start the reimbursement plan as quickly as possible, there is also an option called a “short” plan year. This allows your company to start a plan “mid-year” and end at whatever date will subsequently begin the 12-month year that you choose. In other words, if your company makes the decision in May to implement a new reimbursement plan and chooses to follow the calendar year, you can begin with a short plan year of June – December, with subsequent plan years following the calendar year.

Short Plan

Start a plan mid year and end at whatever date will subsequently begin the annual plan.

Annual Plan

Establish any 12 month period (ex. Jan – Dec or Sept – Aug) to begin your reimbursement plan.

Required Plan Documents

New Plans

myCafeteriaPlan provides the following new plan documents for companies implementing a reimbursement plan:

  • Corporate Resolution – a written document that describes an action taken by the board of directors of a corporation. This document generally will authorize an individual to act on behalf of the corporation.
  • Plan Document – contains all the legal requirements and controlling provisions of the plan.
  • Summary Plan Description (SPD) – condensed from the plan document; details for participation in the plan.


  • Enrollment – for participation
  • Claims – for claim submission
  • Worksheets – for calculation of annual election/salary reduction
  • Attorney Review & Opinion Letter (Cafeteria Plan only) at client’s request – a legal review by a benefits attorney and a letter indicating that the Plan Document complies with all necessary regulations.

Please note – that the IRS requires that SPDs be distributed to all plan participants within 90 days of enrollment. For your convenience, myCafeteriaPlan provides an online copy of your company’s SPD on your employee and administrative account pages.

Existing Plans

myCafeteriaPlan provides documents updates and amendments for plans based on when the documents were originally created, as well as any new regulations.

Options for Document-Only Clients

Occasionally a company will choose to administer their reimbursement plan “in-house” and request only the plan documents from myCafeteriaPlan. The following services are available to make in-house administration easier for your company:

  • Plan Documents, Forms, & Worksheets – all the documents and forms necessary to establish and maintain a reimbursement plan (see New Plans)
  • Non-Discrimination Testing Information – for the company to determine compliance with IRS requirements
  • Telephone Support – myCafeteriaPlan offers toll-free support for a specified period to assist your company with questions and concerns regarding your new plan. 

We have many different plan and service options. Find out more about our solutions today.

Contact Us