What is a “receipt request” and what do I do with it?


A receipt request is a notice that supporting documentation is needed for verification of transactions that have occurred. This notice lists “initial receipt requests”, “second receipt requests”, and “ineligible expenses” (items not approved or not documented). Automatically approved transactions will not be included on that notice. When you receive a receipt request, gather all supporting documentation for each transaction listed and submit it. DO NOT use a traditional (paper) claim form for a Flex Card transaction. Using a paper claim form for a Flex Card transaction may result in the expense being tagged as a duplicate (ineligible) claim.

Go to the Receipt Request page for more information.