What happens if I use my Flex Card for an ineligible expense? 11/02/2017 If the transaction is ineligible or lacks sufficient documentation, you will be notified via the monthly receipt request. You have up to 60 days from the initial notification to provide the supporting documentation or to repay the cafeteria plan by making a check or money order (payable to your employer) for the amount of the […] Read More >
What if my Flex Card is lost or stolen? 11/02/2017 To report a lost or stolen Flex Card, simply contact a myCafeteriaPlan representative. Your missing card will be immediately deactivated and new cards will be ordered for you. A $5 replacement fee will be deducted from your account. In the event that unauthorized charges appear on your account, you may contact a myCafeteriaPlan representative to dispute the charges. […] Read More >
Can I order a third Flex Card? 11/02/2017 You will receive two cards so that another family member can use the additional card. This second card will have the same account number. You may order a third Flex Card for a fee of $5, which will be deducted from your account. To order a third card, contact a myCafeteriaPlan representative. […] Read More >
How long is my Flex Card valid? 11/02/2017 Generally, your Flex Card will be valid for three years from the month that you receive it, unless you terminate your participation in the plan or all cards are re-issued for your plan. Approaching the expiration date, a new card will automatically be ordered and sent to you. […] Read More >
How do I activate my Flex Cards? 11/02/2017 When you receive your new Flex Cards, you can activate them immediately via the toll-free number on the sticker on the front of the card. Only one card will need to be activated for both cards to work. […] Read More >
When will I receive my Flex Card? 11/02/2017 You will receive your Flex Card approximately three weeks from the date that myCafeteriaPlan receives your enrollment information. Expenses incurred prior to receipt of the card (after the date of enrollment) can be submitted for reimbursement as a paper claim. […] Read More >
What if the provider location doesn’t accept my card? 11/02/2017 If you are unable to use the Flex Card, simply pay the expense and submit it for reimbursement on a paper claim form. See How to Submit a Claim […] Read More >
Where can the Flex Card be used? 11/02/2017 The Flex Card can be used at any properly coded provider location (including pharmacy and daycare) that accepts the provider logo on your Flex Card (MasterCard or VISA). […] Read More >
What is a “receipt request” and what do I do with it? 11/02/2017 A receipt request is a notice that supporting documentation is needed for verification of transactions that have occurred. This notice lists “initial receipt requests”, “second receipt requests”, and “ineligible expenses” (items not approved or not documented). Automatically approved transactions will not be included on that notice. When you receive a receipt request, gather all supporting […] Read More >
Will I be asked to document all the expenses I use my card for? 11/02/2017 Not necessarily. Due to regulation changes by the IRS, not all Flex Card transactions require documentation if properly “coded” in the Inventory Information Approval System (IIAS). With the IIAS in place, provider locations with “non-medical” Merchant Category Codes (MCCs) “auto-check” the item in question for eligibility under a reimbursement plan. Items marked under the IIAS as […] Read More >